Apera Docs

/tickets

Post the ticket panel and set up tickets.

Needs Administrator Guide: Tickets

“panel” posts (or refreshes) the ticket panel members click to open a ticket. “panel-edit” changes the panel text and button. “config” turns tickets on and sets the category, log channel and how many tickets each member may have open. Categories, forms, staff roles and transcripts are on the dashboard Tickets pages.

Subcommands

/tickets panel

Send or refresh the public ticket panel

/tickets panel [channel]
OptionTypeWhat it does
channelchannelChannel to send the ticket panel in

/tickets panel-edit

Edit ticket panel text/button and opened message (modal)

/tickets panel-edit

/tickets config

Configure ticket system

/tickets config [enabled] [category] [log_channel] [staff_role] [max_open]
OptionTypeWhat it does
enabledtrue / falseEnable/disable tickets
categorychannelCategory to create tickets under
log_channelchannelLog channel for ticket events
staff_roleroleDeprecated (use per-category permissions)
max_opennumberMax open tickets per user

Examples

/tickets config enabled:True category:Tickets log_channel:#ticket-logs

Turn tickets on

/tickets panel channel:#support

Post the panel

/tickets config

See the current setup

Good to know